How to contact support

VerifyYou provides the verification technology, but the business or app you're verifying for is the one that decides who gets access. If a check didn't pass or you're having trouble getting in, the fastest way to get help is to contact the business or app you were verifying for, who can review your case and let you through.

After a denied or failed check:

You'll see a Contact Support button directly on that screen. It connects you with the business you were verifying for, who can look into your case.

Before reaching out, try:

• Checking our help articles for your issue

• Refreshing the page and retrying

• Following the steps in Troubleshooting verification

When you reach out, it helps to include:

• The approximate date and time you tried to verify

• The phone number or email you used, if you created an account

Why them and not us? VerifyYou confirms that you're a real, unique person, but the business you're verifying for owns your account and decides who's allowed in, so they're the ones who can review your case and approve access.