Search help articles…

Search help articles…

Search help articles…

Why do I need to verify again?

Some platforms may ask you to re-verify periodically, depending on their requirements.

Common reasons for re-verification:

  • The platform you're using requires periodic re-verification

  • You're verifying on a new platform for the first time

  • You're using a new device

What re-verification looks like:

  • Same device: you're usually recognized automatically and passed straight through

  • New device or platform: if the platform uses accounts, enter your phone number or email, then complete a quick camera check. No text-message code is needed.

If you deleted your account, you can verify again after the deletion fully completes. Deletion isn't immediate (see our privacy policy for details).

If you're having trouble with re-verification, see our troubleshooting guide or contact the business or app you were verifying for.

Still need help? Chat with our team
Still need help? Chat with our team

Related articles

English