Frequently asked questions
What is VerifyYou?
VerifyYou confirms you're a real, unique person with a quick camera check on your phone — no account needed unless the platform you're verifying with uses one.
Didn't receive your SMS code?
Codes usually arrive within a minute. Check your Messages app, confirm your number, and ask your carrier to unblock automated or toll-free messages if needed.
Troubleshooting verification
Most verification issues are caused by lighting or camera positioning. Verification must be completed on a mobile device using your front-facing camera...
International SMS issues
International delivery can take a couple of minutes. Wait before requesting a new code, and check your roaming settings if you're traveling.
How do I create a VerifyYou account?
If a platform uses VerifyYou accounts, yours is created automatically during your first verification — no separate signup, no password.
How does VerifyYou keep my data safe?
We never store your images, we encrypt your data, and you see exactly what will be shared before you verify. See our privacy policy for full details.
Carrier blocking SMS codes
Some carriers block automated messages. Our codes come from toll-free numbers in the US and Canada — ask your carrier to unblock automated or toll-free messages.
Why do businesses use VerifyYou?
Businesses use VerifyYou to prevent bots and multi-account abuse. Common uses include student discounts, ticketing, and market research...
Why was my verification denied?
If your verification is denied, our system wasn't able to confirm it. If you think it's a mistake, you can contact support.
How to contact support
Use the chat icon on our help center, email us at help@verifyyou.io, or tap Contact Support on the denial screen...
