Frequently asked questions
What is VerifyYou?
VerifyYou confirms you're a unique human using your phone number and a quick camera check on your mobile device. Each person can create one account.
Didn't receive your SMS code?
Your code should arrive within 30-60 seconds. Check your Messages app, wait 60 seconds, and verify your number is correct...
Troubleshooting verification
Most verification issues are caused by lighting or camera positioning. Verification must be completed on a mobile device using your front-facing camera...
International SMS issues
International SMS can take 30-90 seconds. Wait at least 2 minutes before requesting a new code...
How do I create a VerifyYou account?
You create an account automatically during your first verification with a mobile device...
Why is my verification in review?
Manual review happens when automated checks need human confirmation. Common reasons include image quality or lighting issues...
How does VerifyYou keep my data safe?
We encrypt your data, give you control over what's shared, and text you a code on new devices. See our privacy policy for full details...
Carrier blocking SMS codes
Some carriers block automated messages. Contact your carrier to enable short code messages...
Why do businesses use VerifyYou?
Businesses use VerifyYou to prevent bots and multi-account abuse. Common uses include student discounts, ticketing, and market research...
Why was my verification denied?
If you see "Human is not confirmed," our system wasn't able to confirm your identity. You can contact support to have your case reviewed...
How to contact support
Use the chat icon on our help center, email us at support@verifyyou.io, or tap Contact Support on the denial screen...