Why was my verification denied?

If your verification is denied, you may see "Human is not confirmed". It means our system wasn't able to confirm your verification.

This can happen because:

• The camera check images weren't clear enough, often due to lighting, focus, or something covering your face

• The system detected a potential issue during the check

If you've already verified before:

VerifyYou allows one account per person. If our system finds you've already verified, a new attempt won't pass and retrying won't help. If you've never used VerifyYou before and think this is a mistake, contact the business or app you were verifying for and they can review it.

What you can do:

If you believe this is a mistake, tap the Contact Support button on that screen to reach the business you were verifying for, who can review your case and let you through.

When you reach out, it helps to include:

• The platform you were verifying on and the approximate date and time

• The phone number or email you used, if you created an account

Legitimate users shouldn't be blocked. The business you're verifying for can review your case and approve access.