Why was my verification denied?

If your verification is denied — you may see "Human is not confirmed" — it means our system wasn't able to confirm your verification.

This can happen because:

• The camera check images weren't clear enough — often due to lighting, focus, or something covering your face

• The system detected a potential issue during the check

If you've already verified before:

VerifyYou allows one account per person. If our system finds you've already verified, a new attempt won't pass and retrying won't help. If you've never used VerifyYou before and think this is a mistake, contact support and we'll look into it.

What you can do:

If you believe this is a mistake, tap the Contact Support button on that screen and our team will help.

When contacting support, it helps to include:

• The platform you were verifying on and the approximate date and time

• The phone number or email you used, if you created an account

We take every case seriously and want to make sure legitimate users aren't blocked.