Troubleshooting verification

Most verification issues are caused by lighting or camera positioning. Verification must be completed on a mobile device using your front-facing camera. If you start on a desktop computer, you'll see a QR code to continue on your phone.

Lighting:

• Move near a window (daytime)

• Turn on overhead lights

• Use multiple light sources

• Avoid backlighting (light behind you)

Camera positioning:

• Hold your phone at eye level

• Keep your entire face in frame

• Look directly at the camera

• Center your face in the frame and hold still, and the check completes automatically

Remove obstructions:

• Take off hats, sunglasses, masks

• Move hair away from face

• Don't cover your face with your hands

Technical issues:

• Check camera permissions in your phone's settings

• Close other apps using your camera

• Use Safari on iPhone or Chrome on Android

• Check your internet connection

• Try refreshing the page

Don't use filters or camera effects. Must be your actual face (not a photo of a photo).

Older devices Some older phones may not support the camera check. If you're getting an error on an older phone, try using a newer smartphone if you have access to one.

If the screen seems stuck:

• Check your internet connection

• Make sure your whole face is in frame with good lighting

• Refresh the page and try again

If you've tried several times and still can't get verified, contact the business or app you were verifying for. After repeated attempts you may be asked to wait a little while before trying again.