What happens if my verification fails?

If the camera check doesn't pass, you'll see guidance explaining what went wrong and you can retry right away.

If it doesn't pass:

• Check the guidance on screen for what to fix

• Try the troubleshooting steps below

• Retry when ready

Common fixes:

• Improve lighting — face a window or light source

• Remove obstructions — take off hats, sunglasses, or anything covering your face

• Use your front-facing camera on a mobile device

• Check your internet connection

Most issues are resolved by improving lighting or camera positioning. If you've tried several times without success, you may be asked to wait a little while between attempts before trying again. If you still can't get verified, contact our support team.