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Why is my verification in review?

Manual review happens when automated checks need human confirmation.

Common reasons:

Image quality - Poor lighting, blurry image, or camera issues

Facial obstructions - Hats, sunglasses, hands covering face

Lighting issues - Too dark, too bright, or harsh shadows

Technical factors - System needs human verification for accuracy

Review time: Less than one minute

What happens:

  • You'll see "Your verification is under review"

  • A person reviews your submission

  • You'll be notified when complete

This helps ensure accuracy and allows our team to assist you if there are any issues.

Still need help? Chat with our team
Still need help? Chat with our team

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